Terms & Conditions

Agreement to Terms

By booking and using Mercedes E Class 2025 Transfers services, you agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you (the "Customer") and Mercedes E Class 2025 Transfers (the "Company"). Please read these terms carefully before making a booking.

If you do not agree with any part of these terms, you must not use our services. We reserve the right to refuse service to anyone for any reason at any time.

Booking & Reservations

Making a Booking

All bookings must be made through our website, phone, email, or WhatsApp
You must provide accurate pickup and drop-off locations
Flight details must be provided for airport transfers
Special requirements (child seats, luggage, accessibility needs) must be specified at booking
Booking confirmation will be sent via email and SMS

Booking Confirmation

Your booking is confirmed when you receive a confirmation email or SMS from us. This confirmation will include:

Booking reference number
Pickup date, time, and location
Drop-off location
Vehicle type and number of passengers
Total price
Driver details (sent 30 minutes before pickup)

Advance Booking

We recommend booking at least 24 hours in advance to guarantee availability. For airport transfers during peak periods, we suggest booking 48-72 hours in advance.

Pricing & Payment

Fixed Pricing

All prices quoted are fixed and guaranteed at the time of booking
No hidden charges or surge pricing
Prices include vehicle, driver, fuel, and standard waiting time
Airport parking fees are included in airport transfer prices

Payment Methods

We accept the following payment methods:

Credit and debit cards (Visa, Mastercard, American Express)
Cash payment to driver (must be agreed in advance)
Bank transfer for corporate accounts

Additional Charges

Additional charges may apply for:

Child seats (£5 per seat)
Additional stops not included in booking (£10 per stop)
Excessive waiting time beyond 60 minutes (£15 per 15 minutes)
Extra luggage beyond vehicle capacity (may require larger vehicle)
Cleaning fees for vehicle damage or excessive mess (from £50)

Cancellation Policy

Cancellation Charges

Please note our cancellation policy to avoid charges:

Free Cancellation: Cancel up to 24 hours before pickup time for full refund
50% Charge: Cancel 12-24 hours before pickup time
100% Charge: Cancel less than 12 hours before pickup time or no-show
Emergency Cancellations: May be considered on case-by-case basis

How to Cancel

To cancel your booking:

Contact us immediately via phone (+44 7860 261578), email, or WhatsApp
Provide your booking reference number
Cancellation confirmation will be sent within 1 hour
Refunds (if applicable) will be processed within 5-7 business days

Pickup & Waiting Time

Standard Pickups

Driver will arrive 5-10 minutes before scheduled pickup time
Please be ready at the pickup location at the scheduled time
Free waiting time: 15 minutes for standard pickups
After 15 minutes, additional charges of £5 per 15 minutes apply

Airport Pickups

Driver will track your flight arrival time
Free waiting time: 60 minutes from actual landing time
Driver will wait in arrivals area with name board
Please collect luggage and clear customs within waiting time
After 60 minutes, additional charges of £15 per 15 minutes apply

No-Show Policy

If you fail to arrive at the pickup location within the free waiting time and have not contacted us, the booking will be marked as a "no-show" and no refund will be provided.

Vehicle & Service Standards

Vehicle Standards

All vehicles are clean, well-maintained, and regularly serviced
Vehicles are fully insured for passenger transport
Air conditioning and heating available in all vehicles
Complimentary bottled water provided

Driver Standards

All drivers are licensed, insured, and DBS checked
Drivers are professionally trained and experienced
Smart, professional appearance required
Courteous and helpful service guaranteed

Luggage

Standard luggage allowance included in price
Saloon cars: 2 large suitcases + 2 hand luggage
Estate cars: 3 large suitcases + 3 hand luggage
MPV (6-seater): 4 large suitcases + 4 hand luggage
MPV (8-seater): 6 large suitcases + 6 hand luggage
Extra luggage may require upgrade to larger vehicle

Liability & Insurance

Our Liability

We provide fully insured vehicles and licensed drivers
We are liable for losses caused by our negligence or breach of contract
We are not liable for delays caused by traffic, weather, or circumstances beyond our control
We are not responsible for missed flights, trains, or appointments due to external factors
Maximum liability is limited to the value of the booking

Customer Responsibilities

Provide accurate pickup and drop-off information
Be ready at scheduled pickup time
Ensure all passengers have valid travel documents
Comply with UK road traffic laws and driver instructions
Not consume alcohol or smoke in vehicles
Report any issues immediately to customer service

Lost Property

We are not responsible for items left in vehicles
Found items will be held for 30 days
Contact us immediately if you leave items behind
Return of items may be subject to courier charges

Passenger Conduct

Acceptable Behavior

All passengers must:

Treat drivers and vehicles with respect
Wear seatbelts at all times
Not smoke, vape, or consume alcohol in vehicles
Not engage in aggressive or abusive behavior
Keep noise levels reasonable

Right to Refuse Service

We reserve the right to refuse service or terminate a journey if:

Passenger is intoxicated or under influence of drugs
Passenger behavior threatens driver or vehicle safety
Passenger engages in aggressive, abusive, or illegal behavior
Passenger attempts to exceed vehicle capacity

No refund will be provided if service is terminated due to passenger misconduct.

Child Safety

Child seats/boosters required by law for children under 12 or under 135cm tall
We provide child seats for £5 per seat (must be booked in advance)
You may provide your own child seat at no charge
Parents/guardians responsible for ensuring correct child seat usage
Infants must use rear-facing car seats (under 15 months)

Accessibility

Wheelchair-accessible vehicles available on request
Must be specified at time of booking (at least 48 hours in advance)
Guide dogs and assistance animals welcome at no extra charge
Drivers trained to assist passengers with mobility needs
Please inform us of any special requirements when booking

Service Area

Our standard service covers:

Greater Manchester and all surrounding areas
Chester and Cheshire region
Liverpool and Merseyside region
All UK airports (transfers to/from service areas)

Journeys outside our standard service area may be available upon request. Please contact us for pricing and availability.

Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions (snow, ice, flooding)
Natural disasters
Road closures or major traffic incidents
Civil unrest or terrorism
Government restrictions or mandates
Vehicle breakdown (we will arrange alternative transport)

Privacy & Data Protection

Your personal information is collected and processed in accordance with our Privacy Policy and GDPR regulations. By booking our services, you consent to:

Collection of personal and booking information
Sharing necessary details with assigned driver
Use of data for service delivery and communication
Storage of booking records as required by law

Complaints & Disputes

Making a Complaint

If you are not satisfied with our service:

Contact us immediately at info@ashtransfer.com or +44 7860 261578
Provide your booking reference and details of the issue
We will investigate and respond within 48 hours
We aim to resolve all complaints fairly and promptly

Dispute Resolution

We will make every effort to resolve disputes amicably
If resolution cannot be reached, disputes will be governed by English law
Disputes will be subject to the exclusive jurisdiction of English courts

Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically.